FAQs

GENERAL

In Australia, we are lucky that our tap water is generally safe to drink, but it may not meet our quality expectations, such as taste and smell. Australia’s water systems are under frightful stress due to drought and climatic changes. Although the water that derives from the city treatment plants should be microbiologically safe and conform to quality guidelines, this water travels through aging pipes before it reaches your tap. This not only causes contamination but can be detrimental to your health and wellbeing. Our water filters are technologically advanced and are a necessity for every home. We want you to have fresh, clean and safe drinkable water.

Generally, our rule of thumb is 6 to 12 months. Exhaustion on your filter depends on numerous factors. If you purchase your water purification system through Aqua Fresh, we send you a friendly reminder by email when your filter is due to be replaced.
From the 6-month period, it’s common to notice the change in taste and/or smell of your water. This could be an indicator of a few events – change in weather that will cause biological growth elsewhere in the system that could be coming through to your home filter or simply mean the filter is nearing end of life. This does not mean that your filter is not working at all, it simply means that is not working at 100% efficiency. At this point, you want to seriously think about booking in your replacement filter or ordering online.

Depending on where you live in Australia or in your city, your water can be different from suburb to suburb due to many different circumstances such as age of infrastructure, hardness of the water in your regional area and current weather events – link to blog. In general, a good quality water filter is designed to reduce chlorine, chloramine, fluoride and filter out sediment and parasites. Talking to our experienced staff will determine what solution suits your highest priority for getting your water filter system.

There are a number of motivators, the key ones including: 

  1. Lower or reduce chemicals
  2. Remove sediment in an area that has old plumbing and infrastructure
  3. Improve water quality so they don’t get skin irritations
  4. Medical condition where treatment reacts with medication
  5. A general sense of improving wellbeing and health

A water filter system installed in your household or place of work, regardless of whether it is above or under sink has lots of advantages, financial and environmental. Not only are you filtering your water delivered to your house (peace of mind knowing where the water comes from), you will be saving the environment immediately by not using single use plastics. Please click here to read more about the return on investment of purchasing our Dual Filter System (DUTJ43) compared to bottled water.

Your location and available water supply from your local council or water provider will determine the kind of filtration that suits your needs and desires. For expert advice and support, please don’t hesitate to call us at Aqua Fresh on (07) 3355 1591, or send us your enquiries.

SHIPPING

As part of our commitment to providing excellent service, we will endeavour to ship within 24 hours of payment of your order. It is important to provide delivery details such as ‘safe drop’ or permission to leave.

Our prime choice of freight is Aramex, TNT Express, StarTrack and Australia Post. If you have a specific way you would like this to be delivered, this can be arranged at the buyer’s expense.
Check out our Shipping Policy for more information.

REFUNDS

Please choose carefully as we do not normally offer refunds where you have had a change of mind, made the wrong selection or found the goods cheaper elsewhere. Our products are food-grade products, meaning that once they have water or any type of contamination that has run through them, they are unsellable and not reusable.

We recommend that you carefully consider all selections before adding them to your shopping cart and proceeding with your order.

Check out our Refund Policy for more information.

Contact Us

We are here to provide ongoing support and service, whether that is selecting the perfect product, installing your water filtration system or having a service technician come out to you. Please don’t hesitate to call us on 07 3355 1591 or send us your enquiries below.

Product Enquiry
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