Shipping Policy

Aqua Fresh Holdings Pty Ltd will endeavour to ship your product within 2 working days of receipt of your payment. Our prime choice of freight is Fastway Couriers, TNT Express and Australia Post. Other carriers may be used to expedite delivery.

You will be advised of any delay of shipment.

Most shipments take between 1 to 5 days to be received by you.

Undeliverable or Refused Shipments

If a shipment is returned to us because the address you provided in your order is undeliverable or incorrect, you will be responsible for the full cost of shipping the order to a corrected address; we will contact you to obtain a correct address and approval for the additional shipping charge. If you choose not to have the order delivered again, we will refund your purchase price, less a 20% restocking fee. If a shipment is returned to us because you refuse delivery for any reason, we will refund your purchase price, less a 20% restocking fee. We will not attempt to ship your order a second time.